Troubleshooting Equipment

Please click to expand each item for instructions. Please send in for repair  if these solutions do not resolve the issue.

MATT Connect

Issue: Prodigy Software missing

Go to the Humanware website and download Tablet Reset and Installation Procedure

Issue: APH Apps missing

Go to the Humanware website and download Install Apps for APH 

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Orion TI-30XS MultiView™ Talking Scientific Calculator

Issue: Calculator will not turn on after charging with the correct charger. It makes a noise when ON is pressed, however not when any of the keys are pressed.

Solution 1:
Memory Clear/Reset
Turn off calculator (press 2ND key then ON)
Press and hold the A key
Reset the device using the CLEAR and ON keys
Release the A key

Put into Classic mode. Select the MODE key, then scrolling down Classic, press Enter to confirm.

Solution 2: Remove the battery for 10 minutes

Solution 3: Reinstall the software at Follow the directions for reinstalling.

Complete User's Guide

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Orion TI-84 Plus Talking Graphing Calculator

Verify that the calculator is the current version.

Press 2ND then MEMORY 1, and select #1 About Press ENTER.
Check that the version is 2.55 Orbit Research. If it says 2.22 TX Instruments, or 2.55 TX Instruments, with no mention of Orbit; an upgrade of the firmware is required.

Issue: No audio (calculator with display works)

Solution 1: Press the VOLUME UP (above display left 6 keys, it is the right middle key). Check it with headphones to see if it works that way. If it does, then the speaker isn’t working. 

Solution 2: Audio component reset:
Press CTRL and SHIFT simultaneously (keys above display)
Turn unit Off  (2ND key then ON)
Press ON key
*If the rechargeable battery that controls speech drops below 10% the unit will not speak.

Solution 3: Check batteries
With the unit plugged in, press PREF (above display) then down arrow to Battery Status. Check to see the  percentage or Battery Not Connected. 

Remove AAA batteries
Press ON to clear unit
Reinstall same batteries after 5 minutes. If there is still no audio replace the AAA batteries.
It may be necessary to repeat Solutions 1 and 2.

Issue: Calculator and display are not working.

Solution 1: Reset the calculator.

Press 2nd
Press MEMORY 1 (above Enter).
Press the DOWN ARROW to #7 Reset...
ARROW DOWN to #2 Defaults
Press ENTER to confirm

Solution 2:  Replace back-up battery
Located above the 4 AAA batteries is a door that requires a screwdriver. Remove cover and replace the button battery.

Complete User's  Guide

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Perkins SMART Brailler

Issue: Upgrade needed

Solution: Go to:
Fill in fields as followed:
First Name: Leslie
Last name: Durst
SMART Brailler Serial Number: located on barcode sticker starting with SB (followed by 6 numbers)
CHECK "I have read and agree to the Terms and Conditions"

Download both SMART Brailler Software Updates and Installation Instructions
Follow the Installation Instructions

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Power Select

Issue: Reset nonfunctional GFI (Ground Fault circuit Interrupter) outlets

1. Plug the 120-volt AC power cord from the unit into a working wall plug outlet (the blue LED lamp that is on the top of the unit should be ON).
2. Plug a switch into the 3.5 mm phono jack located on the front side of the unit that is aligned with the outlet that does not function.
3. Rotate the Lower Rotary switch on the Power Select to the “Latched” Position.
4. Plug a 120-volt AC device into the non-working GFI outlet. Make sure that the AC device is in the “ON” position so as to be noticed when power is switched on.
5. Press on the switch to activate the internal circuits that control the GFI-AC outlet of the power select. The user should hear the faint click of an internal relay.
6. If the AC power is still not ON to the testing device, press the red RESET button on the GFI outlet. The AC device that is plugged into the GFI outlet should now be turned ON.
7. If the other GFI outlet is not working, perform the same operation (steps 2-6) as before on that outlet.

If no power is supplied to the AC device plugged into the GFI outlet on the Power Select after the preceding 7 steps are performed on either or both GFI outlets, then the Power Select unit will need to be sent in for repair.

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